Terms & Conditions of Use

Welcome to our website! Please read the following Terms and Conditions of Use carefully before using this website or placing an order. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lace Xclusive’s relationship with you in relation to this website. The term ‘Lace Xclusive’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is located in New Orleans, Louisiana. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website, it's photos and/or products purchased from this website may give rise to a claim for damages and/or be a criminal and/or criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Lace Xclusive’s prior written consent.

Copyright

The entire content included in this site, including but not limited to trademarks, text, and graphics is copyrighted as a collective work under the United States and other copyright laws, and is the property of  Lace Xclusive LLC. The collective work includes works that are licensed to Lace Xclusive LLC Copyright 2013 ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Lace Xclusive or purchasing Lace Xclusive products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Lace Xclusive or to purchase Lace Xclusive products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Lace Xclusive LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Lace Xclusive used in the site are trademarks or registered trademarks of Lace Xclusive LLC. (Please review Unauthorized Use of Lace Xclusive's Trademarks)

Unauthorized Use of Lace Xclusive's Trademarks

1. Company, Product, Trademark or Trade Name: You may not use or register, in whole or in part, Lace Xclusive, or any other Lace Xclusive trademark, including Lace Xclusive-owned graphic symbols, logos, icons, or an alteration thereof, as or as part of a company name, trade name, product name, or trade name except as specifically noted in these guidelines.

2. Lace Xclusive Logo and Lace Xclusive-owned Graphic Symbols: You may not use the Lace Xclusive Logo or any other Lace Xclusive-owned graphic symbol, logo, or icon on or in connection with web sites, products, packaging, manuals, promotional/advertising materials, or for any other purpose except pursuant to an express written trademark license from Lace Xclusive, such as a reseller agreement.

3. Variations, Takeoffs or Abbreviations: You may not use an image of a real Lace Xclusive or other variation of the Lace Xclusive logo for any purpose. Third parties cannot use a variation, phonetic equivalent, foreign language equivalent, takeoff, or abbreviation of any Lace Xclusive trademark for any purpose.

4. Disparaging Manner: You may not use any Lace Xclusive trademark or any other Lace Xclusive-owned graphic symbol, logo, or icon in a disparaging manner.

5. Endorsement or Sponsorship: You may not use Lace Xclusive or any other Lace Xclusive trademark, including Lace Xclusive-owned graphic symbols/logos, or icons, in a manner that would imply Lace Xclusive’s affiliation with or endorsement, sponsorship, or support of a third party product or service.

6. Merchandise Items: You may not manufacture, sell or give-away merchandise items, such as T-shirts and hair extensions, bearing Lace Xclusive or any other Lace Xclusive trademark, including symbols, logos, or icons, except pursuant to an express written trademark license from Lace Xclusive.

7. Lace Xclusive’s Trade Dress: You may not imitate the distinctive Lace Xclusive packaging, web site design, logos, graphic symbols, icons or typefaces.

8. Slogans and Taglines: You may not use or imitate any Lace Xclusive slogan or tagline. For example: “Xclusive Barbie.”

9. Domain Names: You may not use an identical or virtually identical Lace Xclusive trademark as a domain name, no matter the level.

Limitation of Liability

Lace Xclusive LLC shall not be liable for any general, special, compensatory or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Lace Xclusive has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Lace Xclusive product is listed at an incorrect price, Lace Xclusive reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Lace Xclusive reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Lace Xclusive shall issue a credit to your credit card account in the amount of the incorrect price. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Website Contents

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following:

  • This website and its content and products is copyright of Lace Xclusive LLC - © Lace Xclusive ALL RIGHTS RESERVED.
  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use for the sole purpose of purchasing products from Lace Xclusive, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Lace Xclusive LLC. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal and civil offense.

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, and nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order, at our own discretion.

Return/Exchange Policy

Absolutely NO REFUNDS on in-store purchases. No Exceptions! Exchanges are welcomed if items are unopened and returned in their original selling condition within 3 calendar days of receipt. All tags and packaging must be intact and not tampered with and the Lace Xclusive Label should not be tampered with or removed. THE HAIR CAN NOT BE EXCHANGED AFTER IT HAS BEEN WASHED OR USED IN ANYWAY! The coils on the Curly hair must be intact. Under no circumstances should the coils be pulled apart, finger combed or brushed. If the coil pattern is broken on the curly hair a return/exchange will not be feasible. Hair must be returned in the same form the hair was given. If for some reason you have a problem with your purchase please contact us immediately. Customer satisfaction is Lace Xclusive's top priority. If you receive a defective or damaged product, notify us immediately Once any product purchased from Lace Xclusive is used or tampered with, ALL SALES are deemed FINAL whether there is an error or not. If you received an incorrect item or if you do not plan on keeping the items do not tamper with them or they will not be eligible for an exchange. For exchanges to be feasible, the item(s) must be returned in its original packaging, and is subject to inspection to verify that it is new or unused and has not been used or tampered with prior to issuing another product. If the items are deemed to be used or tampered with the items will be returned to the buyer. Exchanges are for like items only. Exchanges are only issued in the amount of the full retail value of the product being exchanged. Buyers do have the option to pay an additional fee if a more expensive product is desired but Lace Xclusive will not issue no cash refunds for exchanges that are less than the full retail value. No cash refund will be issued for online orders. Online refunds will be issued in the same method payment was made.

 

Customer Photos

You agree that Lace Xclusive may use and/or disclose the photos you send to the company for marketing or promotional use without any compensation. You understand that by sending Lace Xclusive your photos, you authorize Lace Xclusive to use, reproduce, and/or publish photographs and/or video that may pertain to you—including your image and likeness on the company’s website, www.lacexclusive.com, any advertising and marketing in any form whatsoever, as well as their social media pages which includes but not limited to Facebook, Twitter, Instagram. Accordingly, you release Lace Xclusive from any and all liability related to dissemination of my photograph or likeness, reproduction, distribution, and display of the photographs in print or any and all other media, and any alteration, distortion or illusionary effect, whether intentional or otherwise, in connection with said use.  This authorization is continuous and may only be withdrawn by our specific rescission of this authorization.

Resale PROHIBITED

Lace Xclusive is a private label brand. To protect its intellectual property rights, suspected resale of our merchandise for personal or business profit or use is strictly prohibited. Any orders found to have characteristics of reselling will be cancelled. We reserve the right to cancel all subsequent orders from such customers.

Indemnification

You agree to defend, indemnify and hold Lace Xclusive LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT LACE XCLUSIVE LLC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Revised 1//2015